Product Terms and Conditions

1. What this agreement is about

1.1. By using the Shopblocks services (“Shopblocks”) or any other service provided by Shopblocks Limited you agree to be bound by the following terms and conditions of use (“Terms”).

1.2. Shopblocks includes a variety of products and services related to managing online and physical shops. When we refer to Shopblocks in these Terms, we mean all products and services in the Shopblocks family, including free trials and demonstrations of those products and services.

1.3. Any new additions or modifications to Shopblocks are also subject to these Terms.

1.4. We may change these Terms at any time. When we do so, we will make reasonable efforts to notify you of these changes via email, but it is up to you to regularly check, read, understand and agree to the most recent version of these Terms as you will be deemed to accept all changes if you continue to use Shopblocks.

2. Who this agreement is between

2.1. This agreement is between: you, the person or organisation authorised to use Shopblocks; and us, Shopblocks Limited (company registration number 07203628, VAT number GB 140360554, registered office: 1 St Peter's Square, Stockport, SK1 1 NZ, United Kingdom).

2.2. By entering into this agreement, we both agree to be bound by and keep to it.

2.3. By accepting this agreement, either by clicking a button or similar element on one of our websites indicating your acceptance or by signing an order form referencing these Terms, you agree to the Terms. If you are accepting this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2.4. If you do not agree with these Terms, you must not accept this agreement and you may not use Shopblocks.

2.5. This agreement starts from the earliest date you accept these Terms.

2.6. This agreement will continue until terminated in accordance with the Termination clauses in these Terms.

3. Who may use Shopblocks

3.1. You must be 18 years or older to use Shopblocks.

3.2. To use Shopblocks you must apply for a Shopblocks account (“Account”) by providing an email address and any other information we require. We may reject your application for an Account or cancel your Account for any reason at our sole discretion.

3.3. You acknowledge that we will use the email address you provide as the primary method of communication with you.

3.4. You are responsible for all usage of, and content created with Shopblocks, including text, images and video under your Account.

4. Your data

4.1. Unless otherwise agreed, you are required to provide us with an email address so we can keep you up to date with your Shopblocks account and service. You should regularly check your email account. We will treat notices sent to your email address as effective even if you don't access your email account or no longer have access to it.

4.2. All contact and account details you provide to us must be accurate and it is your responsibility to keep them up to date.

4.3. All data, including text, images, videos and other information inputted into Shopblocks remains yours but access to your data is dependent upon you complying with these Terms and all fees being paid in full.

4.4. You must keep copies of all data inputted into Shopblocks. We will make reasonable efforts to prevent your data being lost or damaged but cannot guarantee this.

4.5. At the end of a free trial or demo, if you choose not to continue using the Shopblocks service by signing up for a Shopblocks Subscription (“Subscription”),any data you have inputted into Shopblocks may be deleted.

4.6. If this agreement is terminated then Shopblocks may delete your data at any time after the termination date. If you want a copy of your data this must be requested by emailing us at before terminating this agreement.

4.7. Shopblocks may use any of your data for our own analysis and service improvement however we will never share any of your data with third parties.

4.8. If you provide us with information which contains personal data you agree and authorise us to process that data in accordance with the Data Protection Act 2018 if you subscribe to Shopblocks in the United Kingdom. Where we use the terms “personal data”, “data processor” and “data controller” in this agreement we mean as those terms are defined in the Data Protection Laws.

4.9. If at any time you do not want us to use your personal data for customer research, informing you about other products or services, or you do not wish to receive targeted advertising or marketing, please email us at

4.10. We will use any Customer Data that you transfer to us or is inputted in Shopblocks pursuant to this agreement to:

4.10.1. provide, manage and administer your use of Shopblocks;

4.10.2. fulfil our contractual obligations under this agreement; and

4.10.3. undertake internal testing of our system to test, fix and improve the security, performance and provision of Shopblocks under this agreement. We will anonymise all data (including Customer Data) used for these purposes.

4.11. You warrant and represent that:

4.11.1. you will comply with the Data Protection Laws;

4.11.2. you are authorised pursuant to the Data Protection Laws to disclose any personal data which you disclose or otherwise provide to us regarding persons other than yourself;

4.11.3. you will where required under the Data Protection Laws obtain all necessary consents in order for (i) you to disclose the personal data to us; (ii) us to process the personal data for the purposes of providing Shopblocks; (iii) us to disclose the personal data to those parties set out in clause 4.13 including where the recipients of the personal data are outside the European Economic Area.

4.12. We warrant and represent that during the term of this agreement we will:

4.12.1. comply with the Data Protection Laws applicable to us whilst such personal data are in our control;

4.12.2. (having regard to the state of technological development and the cost of implementing any measures),take appropriate technical and organisational measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, to ensure a level of security appropriate to the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected; and

4.12.3. take reasonable steps to ensure the reliability of our employees who have access to any personal data.

4.13. We may provide Customer Data that you transfer to us pursuant to this agreement to:

4.13.1. our agents, service providers and other companies within the Shopblocks group of companies;

4.13.2. law enforcement agencies;

4.13.3. any other person in order to meet any legal obligations on us, including statutory or regulatory reporting; and

4.13.4. any other person who has a legal right to require disclosure of the information.

5. Demos and Free Trials

5.1. Demo accounts are not secure and anyone with the link to your demo account can access your data. To keep your data secure and private you must register for an Account.

6. Marketing

6.1. Without asking your express permission, Shopblocks may use your business name, details of your public online shop and images of your business, logo and website in our own marketing materials.

6.2. Shopblocks will never publicly disclose any data about your business performance including sales, customer data or website usage without asking for your permission. However, we may publish anonymised data about Shopblocks users, for example the total sales generated by all Shopblocks users, without asking permission.

7. Subscriptions & Set Up Fees

7.1. Our Subscription plan prices may change from time to time. We will provide 30 days notice of any price change. Price changes will take effect at the start of the next subscription period following the date of the price change. 

7.1.1. By continuing to use our service following a price change taking effect, you will have accepted the new price.

7.2. You will normally be charged for using Shopblocks once each month or year depending on your subscription type. Your invoices will be available in the My Account section of Shopblocks.

7.3. When you sign up for Shopblocks, you may opt to use our onboarding service to set up your website. This service will be charged at a fixed fee agreed with you in advance. Once you have accepted the proposed website project specification, this fee is non-refundable.

7.4. When you sign up for a Subscription, or upgrade your Subscription, you will be charged immediately a prorated fee for the remaining days in the current month, starting from the next day up to the last day of the month.

7.5. If you cancel your Subscription we will not refund any amounts paid in advance for the applicable Subscription period.

8. Your website

8.1. You must comply with all applicable laws and legislation in respect of your use of Shopblocks and you must ensure that any content added to Shopblocks will not result in any injury, damage or harm to us or any third party (including, without limitation, defamation or breach of confidentiality) and the content does not contain anything which is unlawful, obscene, indecent, immoral or promotes illegal or unlawful activities.

8.2. You must use a secure password to access Shopblocks and keep your password safe. Your password must not be shared with anyone else. If you need other users to access Shopblocks a separate user account must be created for them and all users must agree to be bound by these Terms.

8.3. You must immediately notify us of any unauthorised access or use of your accounts. Shopblocks is not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only provide you with instructions on how to reset your password. We have the right to update any of your contact information in your account for billing purposes. In addition, you represent and warrant that all information you provide to us when you establish an account, and when you access and use the Service, is and will remain complete and accurate. We may contact you or any authorised users added to your account.

8.4. You must not introduce any virus, malware or other such harmful technology into Shopblocks.

8.5. You must not attempt to gain unauthorised access to any area of Shopblocks.

8.6. You must not perform any actions that affect the availability of Shopblocks to our users (such as a denial of service attack).

8.7. You must not use Shopblocks in any way that could damage our business or reputation.

8.8. If you discover a bug, defect or other such problem with Shopblocks you must inform us via email to immediately.

9. Security

9.1. If you discover a security vulnerability in Shopblocks you must inform us via email to and you must not publicly disclose this information.

9.2. You can use our GPG key to send us encrypted emails regarding Security Vulnerabilities to

Key Type: RSA
Key Size: 4096
User ID:
Fingerprint: EF8F D7F7 DFD0 61EF 3005 5B60 2EB3 E91F CADB A5DA
PGP Key:

10. Payments from your customers

10.1. To accept payments from your customers via your Shopblocks online shop, you can link Shopblocks with your preferred payment processor. We recommend Shopblocks Pay powered by Stripe which is quick and easy to set up.

10.2. Shopblocks Pay powered by Stripe, is subject to the following transaction fees;

Subscription Tier:




UK credit/debit cards*

1.4% + 20p

1.4% + 20p

1.4% + 20p

International & corporate cards*

2.9% + 20p

2.9% + 20p

2.9% + 20p


3.9% + 20p

3.9% + 20p

3.9% + 20p

*all rates subject to VAT

10.3. From time to time, we may need to adjust the rates that we charge for Shopblocks Pay powered by Stripe. We will provide 30 days notice of any rate change.

10.3.1. By continuing to use Shopblocks Pay powered by Stripe following a rate change taking effect, you will have accepted the new rate.

10.4. All payments handled by Stripe are governed by Stripe’s Terms available at

10.5. You acknowledge that Shopblocks cannot guarantee the Stripe payment service or any other payment processor's services will be operating at any time.

10.6. Payment processing services are subject to 20% VAT in the UK.

10.7. Invoices for fees generated via Shopblocks Pay powered by Stripe will be invoiced by Shopblocks Limited.

10.8. We reserve the right to charge a third party fee on transactions on our platform that are not made through Shopblocks Pay powered by Stripe.

11. The Service

11.1. You acknowledge that Shopblocks is not responsible for the performance of your business and does not guarantee your online shop will appear in search engines, be visited by customers or sell your products. You are responsible for making your business a success.

11.2. You acknowledge that Shopblocks may not be compatible with your choice of web browser or computer.

11.3. You accept that Shopblocks may not be entirely suitable for your business needs or meet your expectations.

12. Support

12.1. If you have an active Subscription in place, we will aim to provide support from 0900 to 1700, Monday through Friday (excluding Bank Holidays or Closed Hours),over telephone, email, live chat or remote assistance.

12.2. The level of customer service you will receive is determined by the Service Level Agreement (SLA) set out in your subscription. Once a support ticket has been submitted, you can expect a response and resolution, or suitable workaround where a system bug is identified, within the time frames provided below:

Subscription Tier:




Severity 1 (Urgent)
Users unable to access the website

First reply (1 hrs);
Resolution (2 hrs)

First reply (1 hrs);
Resolution (2 hrs)
First reply (1 hrs);
Resolution (2 hrs)

Severity 2 (High)
VAT calculation issue causing incorrect pricing on products

First reply (4 hrs);
Resolution (24 hrs)

First reply (8 hrs);
Resolution (48 hrs)
First reply (8 hrs);
Resolution (48 hrs)

Severity 3 (Normal)
Duplicate orders being created in third-party system

First reply (8 hrs);
Resolution (48 hrs)

First reply (24 hrs);
Resolution (72 hrs)
First reply (24 hrs);
Resolution (72 hrs)

Severity 4 (Low)
Users can’t search by SKU on Microsoft Edge

First reply (24 hrs);
Resolution (72 hours)

First reply (48 hrs);
Resolution (7 working days)
First reply (48 hrs);
Resolution (7 working days)

12.3. The SLAs detailed in 12.2 are targets. While we will endeavour to solve any issues within these timeframes, we cannot guarantee a fixed resolution period due to a number of factors, including but not limited to:

-        Issues reliant on either Shopblocks or customers’ partner or supplier responses/input.

-        An escalation to Development Support which requires diagnosis, development time, testing and software updates etc.

-        Delayed, incomplete or incorrect information provided by the customer.

12.4. All subscription levels are subject to fair usage that is set out in the below table;

Subscription Tier:




Telephone Support

90 minutes PCM

60 minutes PCM

30 minutes PCM

Training Sessions (30 minutes)




Admin Users

Up to 20

Up to 10

Up to 3

*unless agreed otherwise in advance of your subscription starting.

12.4.1. In the event you are over your fair usage allowance, we reserve the right to contact you to discuss upgrading your subscription.

12.5. You grant us the right to access Shopblocks on your behalf to provide support.

12.6. We will not at any time give you technical support or other assistance for any hardware, third-party software, services or other equipment used with Shopblocks.

13. Intellectual Property

13.1. You acknowledge that you do not own any of the intellectual property rights in Shopblocks or any of its related logos. We (or the third party from whom we obtain our rights if we are not the owner) continue to own the intellectual property rights in Shopblocks and any related logos, including any software we provide to replace all or part of Shopblocks. The only rights you have to Shopblocks are as set out in this agreement.

14. What happens if something goes wrong?

14.1. This clause sets out our entire liability to you which arises out of or in connection with this agreement whether in contract, tort (including negligence or breach of statutory duty),misrepresentation or otherwise.

14.2. Our total liability in contract, tort (including negligence or breach of statutory duty),misrepresentation or otherwise arising under or in connection with this agreement will be limited to paying you an amount which is equal to the total of all fees you have paid to us for your use of the relevant Shopblocks product during the 12 month period immediately preceding the date on which the claim arose (such relevant Shopblocks product being the product forming the subject matter of the claim).

14.3. We will not be responsible whether in contract, tort (including negligence or breach of statutory duty),misrepresentation or otherwise for any of the following (even if we knew or should have known there was a possibility you could suffer or incur such loss or damage):

14.3.1. loss of profit, business or revenue and/or depletion of goodwill or similar losses;

14.3.2. loss of use or loss of or damage to data/information inputted by you into Shopblocks;

14.3.3. any interruption to your business or damage to information, however that interruption or damage is caused;

14.3.4. losses you suffer as a result of using Shopblocks other than as described in the relevant documents or instructions; and/or

14.3.5. any loss or damage which we could not have reasonably known about at the time you entered into this agreement including, without limitation any special, indirect or consequential loss or damage.

14.4. Nothing in this agreement will exclude or limit our liability for:

14.4.1. fraud;

14.4.2. death of or personal injury to any person as a result of our negligence; or

14.4.3. any other matter which cannot be excluded or limited under applicable law.

14.5. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent, permitted by law, excluded from this agreement.

14.6. Your and our responsibilities under this agreement are reasonable because they reflect that:

14.6.1. we cannot control how, and for what purposes, you use Shopblocks;

14.6.2. we have not developed Shopblocks specifically for you; and

14.6.3. although we follow good industry practice, it is not economically possible for us to carry out all the tests necessary to make sure that Shopblocks is problem or error free.

15. Termination of this agreement

15.1. We may end this agreement:

15.1.1. immediately if we do not receive your Subscription fee or any other fees due to us under this agreement by the relevant due date; or

15.1.2. at any time on giving you at least 30 days’ notice and if we do, we will refund to you any amounts you have paid in advance for the applicable Subscription period calculated from the date of termination.

15.2. You may end this agreement at any time by providing 30 days written notice to If you end this agreement, we will confirm the date that this agreement will end. We will not give you a refund for any amounts you have paid in advance for the applicable Subscription period and/or set up fees, and you must immediately pay all amounts you owe to us by the date this agreement ends. If you continue to use Shopblocks after the expiry of any Subscription period we will be entitled to charge you for such use at our then current applicable fees.

15.3. If you choose not to pay the Subscription fee to continue to use Shopblocks at the end of any trial period your access to Shopblocks will immediately end.

15.4. If you or we discover that the other has done something which is not allowed by this agreement, or has not done something that must be done, the one making such discovery can give the other written notice that the matter must be put right within 30 days. If the matter is put right in that time, no further action will be taken. If it is not put right in that time, the person who made the discovery may end this agreement upon giving the other notice in writing.

15.5. This agreement will automatically (i.e. without us having to tell you) and immediately end without refund if you become bankrupt (or something similar happens) or your business is not able to pay its debts, stops trading or becomes insolvent (or something similar happens). In those circumstances we will have no further obligation to you under this agreement and any monies due from you will become immediately due and payable.

15.6. No matter how this agreement ends, the information you store in Shopblocks remains your information and you can access it in a format provided by Shopblocks before the end of this agreement. If you wish to access your information after this agreement has ended, you agree to pay our reasonable charges for that access, however, if your subscription has ended your data may have been deleted.

15.7. In addition to our rights to end this agreement, we may also suspend your use of Shopblocks at any time if we do not receive payment in full when due or if we suspect that you have breached any part of this agreement.

15.8. Any suspension of your Shopblocks account will continue until such time that the breach in question has been remedied to our reasonable satisfaction and/or we have received payment from you in full. Where we suspend or terminate your use of Shopblocks under this clause, we may at our discretion agree to reactivate your account subject to you paying to us a reactivation fee.

16. What else do you need to know?

16.1. If a court or similar body decides that any wording in this agreement cannot be enforced, that decision will not affect the rest of this agreement, which will remain binding on both parties. However, if the wording that cannot be enforced could be enforced if part of it is deleted, we will both treat the relevant part of the wording as if it is deleted.

16.2. If you or we fail to, or delay in, exercising any rights under this agreement, that will not mean that those rights cannot be exercised in the future.

16.3. This agreement and the documents we refer to above constitute the entire agreement between you and us for your use of Shopblocks, and replaces all documents, information and other communications (whether spoken or written) between us for such use.

16.4. This agreement is personal to you and may not be transferred, assigned, subcontracted, licensed, charged or otherwise dealt with or disposed of (whether in whole or in part) by you without our prior written consent. We may transfer, assign, subcontract, licence, charge or otherwise deal with or dispose of (whether in whole or in part) this agreement at any time without your consent.

16.5. A person who is not a party to this agreement has no right to enforce any term of it.

16.6. Where either party is required to notify the other party by email, the party shall be deemed to have received the email on the first business day following transmission.

17. Which laws govern this agreement?

17.1. This agreement is governed by the laws of England and Wales and you and we both agree that the courts of England and Wales will be the only courts that can decide on legal disputes or claims about this agreement.