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Customer success
at Shopblocks

Providing personalised, proactive support and innovative solutions to ensure our customers thrive and achieve their business goals.

Get in Touch

Customer success
at Shopblocks

Providing personalised, proactive support and innovative solutions to ensure our customers thrive and achieve their business goals.

Get in Touch

 
 

Our commitment to your growth

At Shopblocks, customer success isn't just a department—it's the heart of our business

As an independently owned company, our success is heavily contingent on the success of our customers. We understand that in the fast-paced world of commerce, there is no room for complacency. We can't afford to get things wrong, which is why we are dedicated to providing the highest level of service and support to ensure your business flourishes.

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Customer centricity: Our core mindset

Customer centricity at Shopblocks is more than just a strategy—it's a mindset. We focus on creating positive experiences for our customers through our full suite of products and services. As a customer-centric organisation, we deliver whole-product solutions designed with a deep understanding of your needs. Our goal is to ensure that every interaction with Shopblocks adds value to your business and contributes to your long-term success.

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Personalised approach and proactive support

We believe that every customer is unique, which is why we personalise our approach and service. Our customer success team works at speed to understand your specific requirements and provide tailored solutions. We are proactive in helping our customers help themselves, offering guidance and support before issues arise. We are also empathetic towards the wider challenges our customers face on a daily basis, ensuring that our solutions are both effective and considerate of your overall business landscape.

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Your success is our success

At Shopblocks, we are fully aware that our growth and success are intrinsically linked to yours. We are committed to being your reliable partner, providing the support and resources you need to achieve your business goals. We love seeing our customers succeed and are dedicated to doing everything in our power to make that happen.

We are here to help you every step of the way.

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Agile and innovative: Our entrepreneurial spirit

In today's rapidly evolving market, agility and innovation are essential. At Shopblocks, we embody an entrepreneurial spirit that enables us to pivot quickly, think differently, and support our customers in overcoming complex business challenges. Our team is always ready to adapt, ensuring that we stay ahead of the curve and provide solutions that meet your changing needs.

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Simplifying complexities and providing knowledge

 
 

Commerce can be complex, but at Shopblocks, we strive to simplify it.

We address matters proactively as they arise, providing our customers with the skills, tools, and knowledge they need to succeed. Our comprehensive Knowledge Base is a robust compilation of resources designed to empower you with the information you need to navigate the Shopblocks platform confidently.

Commerce can be complex, but at Shopblocks, we strive to simplify it. We address matters proactively as they arise, providing our customers with the skills, tools, and knowledge they need to succeed. Our comprehensive Knowledge Base is a robust compilation of resources designed to empower you with the information you need to navigate the Shopblocks platform confidently.

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Thought leadership and insights

Our commitment to customer success extends beyond immediate support. Through our Insights Hub, we produce opinion-led, thought leadership content that guides our customers through the ever-evolving ecommerce landscape. We keep you informed about the latest trends, best practices, and innovative strategies, helping you stay ahead in your industry.

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We pledge to continuously break new ground

Ensuring our customers not only keep pace, but lead the B2B digital commerce revolution

 

B2B Pricing

Offer customer-specific prices, flexible customer group pricing, and volume discounts.

B2B Checkout & Payments

Checkout options with purchase orders (PO),invoices, credit accounts, credit limits, and customer-specific payment methods.

 

Big B2B Inventories

Assist purchasing teams with bulk APIs to rapidly sync SKU prices with ERPs. Manage everything via browser, spreadsheet, or API.

APIs & B2B Integrations

Proven API integrations with leading ERPs and connect with hundreds of accountancy, stock control, and CRM systems. 

 

Complex B2B Products

Handle unlimited variants and configurations of products while intelligently merchandising, promoting and cross-selling.

Secure Checkout Process

Protect transactions by ensuring a secure and efficient checkout experience, safeguarding customer information.

Real-Time Inventory Updates

Keep stock accurate by providing up-to-date information to avoid selling out-of-stock items.

Customisable Catalogues

Tailor product offerings by creating customer-specific catalogues and percentage-off prices for product variants.

 

Repeat Ordering

Simplify reordering for customers with quick reorders, encouraging repeat sales and building loyalty.

Order Tracking and History

Increase transparency by allowing customers to track their orders in real-time and easily view their order history.

 

Integration with ERP Systems

Boost efficiency by seamlessly connecting with ERP systems, streamlining operations and ensuring data consistency.

Reporting and Analytics

Make informed decisions by providing reports and analytics helping businesses understand performance and trends.

B2B Pricing

Offer customer-specific prices, flexible customer group pricing, and volume discounts.

B2B Checkout & Payments

Checkout options with purchase orders (PO),invoices, credit accounts, credit limits, and customer-specific payment methods.

Big B2B Inventories

Assist purchasing teams with bulk APIs to rapidly sync SKU prices with ERPs. Manage everything via browser, spreadsheet, or API.

APIs & B2B Integrations

Proven API integrations with leading ERPs and connect with hundreds of accountancy, stock control, and CRM systems. 

Complex B2B Products

Handle unlimited variants and configurations of products while intelligently merchandising, promoting and cross-selling.

Secure Checkout Process

Protect transactions by ensuring a secure and efficient checkout experience, safeguarding customer information.

 
 
 
"We are very happy with the results and the feedback we have received from our B2B customers. Shopblocks have helped us create a user-friendly and professional
website that showcases our products and services."

Techpoint Distribution Ltd

 
 

What's new?

Insights hub

wholesale-ecommerce-how-shopblocks-empowers-your-b2b-business.jpg

Wholesale Ecommerce: How Shopblocks Empowers Your B2B Business

Wholesale ecommerce is a cornerstone of B2B commerce, enabling businesses to sell products in bulk to other companies, often at a discounted rate.
 

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unlocking-the-power-of-special-pricing-agreement-your-guide-to-intelligent-deployment.jpg

Unlocking the Power of Special Pricing Agreements: Your Guide to Intelligent Deployment

In today's dynamic market, the relationship between manufacturers and distributors is more critical than ever. Economic volatility, shifting markets, and supply chain disruptions demand adaptable and strategic approaches to maintain and grow these relationships.
 

Read more

the-rise-of-b2b-wholesale-marketplaces-why-your-business-can't-afford-to-ignore-this-trend.jpg

The Rise of B2B Wholesale Marketplaces: Why Your Business Can't Afford to Ignore This Trend

As the digital landscape evolves, B2B wholesale marketplaces are emerging as a transformative force in commerce. In a post-pandemic world where businesses are increasingly moving online, these marketplaces have become indispensable for wholesalers seeking growth and efficiency.
 

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accelerate-your-success-demystifying-time-to-value-in-digital-commerce.jpg

Accelerate Your Success: Demystifying Time-to-Value in Digital Commerce

In the ever-evolving digital commerce landscape, speed isn't just a luxury—it's a necessity. As businesses navigate their digital transformation journeys, the concept of "time-to-value" (TTV) has emerged as a crucial metric.
 

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